Refund Policy
Our Refund Policy
We offer a full money refund under the following circumstances:
- You must contact us on email returns@lovesparkle.life within 30 days of the shipment date to notify us that you wish to return the product and the reason for the return.
- We will then advise you of the shipment address for returning product.
- If the reason for the return is due to an error on our processing of your order, we will refund the return shipment costs in addition to the order costs. If the reason for the return is not due to an error in our processing of the order, you will bear the cost of the return shipping.
- Upon receipt of the returned product, we will then process a refund, using the same payment method when you placed the initial order.
An Important Note
It is important that you do not ship the product back to us before receiving instructions on where to return the product.
Our return address varies based on your location and the product, so you need to receive our instruction on where to send the return.
You must wait to receive address instructions from our support staff by email before sending back the product.
Meet Claudia — A Sparkling Inspiration
Claudia was just another stranger a few months ago — one of those people you see but never really meet. At Sparkle Wellness, we believe in connecting with the real people who inspire us. So, when we spotted Claudia jogging, we couldn’t help but stop her in her tracks.
She looked like a seasoned runner with her matching gear, vibrant running shoes and confident smile. The surprise? Not only was she not a professional runner, she had just completed her first three miles without stopping. We were thrilled when she exclaimed, “I just signed up for my first marathon!” We couldn't wait to hear more of her story.
The start of a new wellness journey
Just a few months ago, Claudia set an audacious goal: running the 2025 Los Angeles Marathon. “I’m not a runner,” she admitted. “I actually hate it, but I love challenging myself.” We were incredibly impressed and inspired by her determination to push herself so far.
A chance encounter, a lasting friendship
At Sparkle Wellness, we believe everyone has a story. And Claudia’s was one we were lucky to discover. We immediately wanted to support her marathon dream. We met up regularly, discussing her goals, the highs and lows of training, her 5 AM routine, her nutrition struggles and the realities of marathon prep. As we followed and filmed her journey, Claudia inspired us all, and we’re thrilled to share her story with you.
A collaborative approach to wellness
After essentially becoming her personal film crew, we decided to get even more involved. We shared our movement collagen peptides with her, which led her to rethink her nutrition. Our Health Coach, Jai, guided her fitness and body composition goals through weekly calls, and our Nutrition Coach, Leanne, created a healthy diet and nutrition plan that included collagen and other supplements.
Claudia can now run 13 miles (amazing, we know!) and with the LA Marathon and its 26-mile distance only a few months away, we will continue to support her along her journey to the finish line. Stay tuned to follow her journey and cheer her on.